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In the event that damage occurred during your cleaning, we recommend contacting your cleaner first as all cleaners have the ability to offer a partial or full refund.

In the event that an item went missing during the cleaning, we recommend contacting your cleaner as well to ask where they might have placed the item during your appointment.

As a Bubbly Cleaning customer, you have the option to request Bubbly Cleaning to help mediate a resolution between you and your cleaner within 14 days of the Independent Contractor Cleaning Professional’s completion of the cleaning service. However, please note that by requesting Bubbly Cleaning help to mediate a resolution, you agree that Bubbly Cleaning's decision is final and binding.

In the event that you choose to involve Bubbly Cleaning, you have to complete the theft and damage claims form within 30 days of receiving it.

A requester will only be covered by our Theft/Damage Policy provided all of the below:

• the cleaning service is paid in full through the platform;
• the requester has not violated the terms of service;
• the requester has reported the claim within 30 days of the Independent Contractor Cleaning Professional’s completion of the cleaning service;
• the requester's account is in good standing with no outstanding balances owed to the platform;
• the requestor has accounted for and secured all valuables prior to the start of the cleaning service

Below are the exclusions:

• any cleaning service that is not booked and paid directly on the platform;
• lost/damaged items that have already been recovered by the police or replaced by the cleaner;
• losses of cash, 3rd party gift cards/vouchers, and securities;
• losses for fine arts (includes but is not limited to paintings, etchings, photos, rare art glass, valuable rugs, sculptures, antiques, coins, - stamps, other collectibles/collections, furs, jewelry, precious stones, precious metals, rare items, historical value);
• losses based on sentimental and/or undocumented intangible value;
• losses of pets, personal liability, or damage to common areas;
• losses arising out of interruption of business, loss of market, loss of income, and/or loss of use
• losses from pre-existing damages or conditions of the item or property;
• losses for items that retain their functionality; (e.g. minor cosmetic damage/scratches, ordinary wear, and tear);
• losses arising from the shipping cost and/or shipping of replacement items and/or taxes incurred in purchasing the original and/or replacement items;
• losses of theft without a valid police report, if requested by the platform, and losses with insufficient documentation;
• losses arising from the acts or omissions of a requester or the Independent Contractor Cleaning Professional;
• losses arising from the negligence or misconduct of a third party;
• losses involving products/services, or uses of either that are prohibited by law;
• losses related to services not explicitly booked through the platform;

As part of Bubbly Cleaning's resolution process, we will help gather information and coordinate communication between you and your cleaner. Once we receive sufficient information from both you and your cleaning professional, we'll review all documentation and, if applicable, determine your cleaner's refund amount based on fair market value estimates and help process the payment for:

(1) the cost of your claim OR,

(2) up to 3X the cost of your cleaning, whichever is lower.

Most resolutions are reached within one week, with the length of the resolution process varying depending on the severity of the case, the quality of documentation, and the cooperation of the customer and cleaner.